Business Context

Agile HRO builds HR tech for global companies. When their outsourced development team started shipping late and misinterpreting requirements, every release became a rework cycle.

Their product owner would translate business requirements, but the output never matched what was asked. Phase two of development was spent fixing phase one. The CEO, a non-technical founder, was stuck managing a process he couldn't evaluate.

Challenge

The previous vendor was failing on three fronts:

• Shipping 2-3x slower than quoted on every release
• Requirements consistently misinterpreted, resulting in 100% rework rate on delivered features
• No technical leadership to evaluate whether the vendor was the problem or the process was
• Rework costs compounding across every phase of development

The breaking point came in phase two. A feature was delivered that completely missed the brief. The contract was reviewed.

Approach

Kunso stepped in as a strategic technology partner. Not to add more developers. To evaluate the system, fix the process, and rebuild trust between founder and engineering.

The engagement started with a fractional CTO evaluation: what's broken, what's salvageable, and what needs to be rebuilt from scratch.

The key shift was in how requirements were communicated. Instead of translating through multiple layers (founder to product owner to developers), Jamie could now vibe code user flows directly using Claude and hand them to the engineering team. No middleman. No miscommunication.

Solution

Kunso delivered a complete migration strategy and new delivery model:

• Fractional CTO evaluation of the existing codebase, vendor relationship, and technical debt
• Migration strategy from the underperforming outsourced team to Kunso's product engineering model
• AI-first delivery workflow using Claude artifacts for requirement communication, eliminating the translation gap entirely
• Direct founder-to-engineer collaboration removing the handoff layers that caused every miscommunication
• Legacy cleanup of broken features shipped by the previous vendor

The model worked because the founder had a strong vision. He just needed a team that could receive it without distortion.

Impact

Within the first weeks, Kunso delivered a full Portuguese translation of the Agile HRO platform for an upcoming client demo. The previous vendor would have taken months.

That single delivery closed a contract worth $120,000 per year for three years.

Key outcomes:

• $120K/year contract closed directly from a one-week delivery
• Zero miscommunication on requirements since migration
• Legacy vendor bugs identified and resolved
• Shipping cadence restored to predictable monthly releases

Agile HRO's technology went from a liability to a revenue driver.